Privacy Policy

Effective Date: July 2026

1. Introduction

CTRL&HOME (“we”, “us”, or “our”) operates the e-commerce website located at ctrlandhome.com (the “Site”). This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you browse, register, place orders, communicate with our customer service or use any services provided on our website.
We comply with South Africa’s Protection of Personal Information Act (POPIA) and applicable international data protection regulations. By accessing and using our website, you agree to the practices outlined in this policy.

2. Personal Information We Collect

We may gather the following personal data voluntarily submitted by you or automatically collected during your visit:
  1. Account & Order Information: Full name, shipping address, postal code, contact phone number, email address, billing details, order records, purchase history.
  2. Communication Data: Messages sent via contact form, email inquiries, customer service chat records.
  3. Automatic Device Data: IP address, browser type, device model, access time, browsing pages, cookies data for website performance optimization.
We will never collect sensitive personal data such as ID numbers, banking passwords unless required for payment settlement.

3. How We Use Your Personal Data

Your information is utilised solely for legitimate business purposes listed below:
  • Process your orders, arrange product packaging, delivery and after-sales services;
  • Send order confirmations, shipping updates, invoice notices via email;
  • Reply to your questions, handle returns, exchanges and complaints;
  • Maintain website security, prevent fraudulent transactions and unauthorized access;
  • Send occasional newsletters, new product releases and exclusive discounts (you may unsubscribe anytime);
  • Comply with local legal obligations when requested by official authorities.

4. Sharing Your Personal Information

We will never sell, rent or trade your personal data to third-party marketing companies. We only share necessary information with trusted service providers strictly required to fulfill orders:
  • Logistics & courier companies: only shipping name and address for parcel delivery;
  • Payment processors: transaction data to complete secure checkout;
  • IT service vendors: technical maintenance of our website.
     
    All third parties are bound by data confidentiality agreements.

5. Cookies Usage

Our website uses cookies to remember your browsing preferences, shopping cart contents and login status, improving your shopping experience. You can disable cookies through your browser settings at any time, though partial website functions may be limited afterward.

6. Your Rights Regarding Personal Data

As a data subject under POPIA, you hold the following rights:
  • Request access to all personal data we store about you;
  • Amend incorrect or outdated personal information;
  • Request permanent deletion of your account and all associated data;
  • Withdraw your consent for marketing emails.
     
    To exercise these rights, please email us at info@ctrlandhome.com. We will respond within 15 working days.

7. Data Security Measures

We adopt industry-standard encryption technology to protect your personal and payment information, restrict internal staff access permissions, and conduct regular security inspections to avoid data leakage, loss or illegal tampering.

8. Policy Updates

We reserve the right to revise this Privacy Policy as needed. Updated versions will be published on our website with a new effective date. Continued use of the site after revisions means you accept the updated terms.

9. Contact Us

For all privacy-related enquiries:
 
Email: info@ctrlandhome.com
 
Physical Stores: Milnerton & Paarl, Western Cape, South Africa